Mô tả công việc

1. Data & System Maintenance
• Maintain and update business dashboards and reports
• Manage CRM (HubSpot) data including cleaning, tagging, and accuracy checks
• Update financial tracking (e.g. revenue per person from Xero data)
• Ensure consistency and accuracy of data across all systems

2. Documentation, SOP & Compliance Support
• Create, update, and maintain Standard Operating Procedures (SOPs)
• Document business processes in a clear, structured, and consistent format
• Consolidate SOPs into a centralised, easy-to-use system or handbook
• Support ISO/compliance documentation (e.g. policies, registers, records)
• Ensure all documentation is audit-ready and usable without guidance

3. Filing & Information Organisation
• Organise and maintain structured file systems (Google Drive / SharePoint)
• Ensure all documents are:
+ Properly named
+ Stored in correct locations
+ Easily accessible by team members
• Remove duplicates, outdated files, and inconsistencies

4. Systems & Tools Support
• Support setup and maintenance of:
+ Project management tools
+ Internal platforms (e.g. SharePoint)
• Upload and organise templates, forms, and operational resources
• Assist with automation workflows (setup, testing, documentation)

5. Audit & Operational Readiness Support
• Prepare and organise audit evidence and documentation
• Maintain registers (e.g. training, risks, suppliers, corrective actions)
• Track and follow up on tasks related to compliance or process improvements
• Support internal audit coordination (scheduling, documentation prep)

6. Digital & Content Execution (as needed)
• Upload and manage website content (blogs, case studies)
• Support social media execution (posting, formatting, basic edits)
• Organise and maintain digital/media assets

7. Task Execution & Delivery
• Complete assigned tasks with:
+ High accuracy
+ Clear structure
+ Strong attention to detail
• Follow instructions and SOPs closely
• Flag issues, gaps, or unclear instructions early

Yêu cầu

Technical Skills

• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong data management, reporting, and documentation capabilities
• Ability to learn and adapt quickly to new systems
• Experience with CRM systems (HubSpot preferred) and workflow tools is a big plus

Core Competencies

• Fluent English communication skills (both written and verbal), with strong proficiency (IELTS 7.5+ or equivalent)
• Strong organizational and multitasking abilities
• High attention to detail and accuracy
• Proactive problem-solving mindset
• Professionalism, accountability, and confidentiality

Qualifications & Experience

• Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience)
• Minimum 2–3 years of experience in Virtual Assistant / Operations / Administrative / Client Support roles
• Experience supporting international clients or offshore teams is highly preferred

Quyền lợi

• Competitive salary based on ability and experience.
• Social insurance based on the full salary
• Working Hours: Monday to Friday – Enjoy your weekends off!
• Inspiring Work Environment • Thrive in our state-of-the-art facilities, located in the dynamic and beautiful city of Da Nang, Vietnam.
• 13th month performance bonus, 14th-month salary bonus, annual performance appraisal
• Company's labor policy completely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Christmas break, Company trip, Team Building, Annual Anniversary, Holidays, etc.)
• Annual Health Check paid for and organized by MyTeam
• Premium Private Health Insurance provided by MyTeam
• Exciting leisure: sport and art events (English training class with in-house teacher, football club...)
• Monthly snack for staff, monthly meal allowance, have a clean spacious pantry
• Young and dynamic international working environment with modern equipment for staff
• Opportunities for Career Growth • Unlock your potential with ample opportunities for professional development and clear pathways for advancement.
• Supportive & Collaborative Team • Be part of a friendly, innovative team that champions creativity, teamwork, and a positive work culture.

What We Offer

• Competitive salary
• 100% salary during probation
• Full statutory benefits in compliance with Vietnamese labour law
• 13th month salary
• Private health insurance
• 5-day work week (Mon–Fri)
• Complimentary snacks, milk, and coffee available at the office
• Monthly birthday celebrations for employees
• Annual company retreat / team building trip