Job Description

• Handling of customer complaints in an efficient and proactive manner
• Ensure Lobby and working area is always immaculate
• Meeting and exceeding guest expectations and confident
• Updating the shift diary during and at the end of shift detailing all important activities carried out
• Cash handling which includes currency exchange and balancing a float
• Maintain accurate records of daily transactions
• Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions
• Assisting guests with requests and memorable experiences by sharing your hotel and local knowledge
• Daily liaison with inter departments such as food & beverage and housekeeping for guest movements, requests, and activities
• Well- groomed and presented in line with hotel policy
• Be responsible for completing a wide variety of front office tasks assigned by Front Office Management team
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy and Standard Operating Procedure (SOPs)
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up- selling and by monitoring rooms&039; inventory to assist in maximizing rooms&039; revenue
•Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out throughout their stay
• Flexibility to work various shifts including weekends, nights, and public holidays and as such assist in the general running of the hotel at night including assisting other departments

Requirement(s)

Experience

• Minimum of two years in similar capacity
• Familiar with Front Office activities as well as hotel operations in general
Skills and Knowledge
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Computer literate with strong knowledge on Microsoft Outlook, Microsoft Office
• Able to handle enquiries and to take and fulfill detailed instructions
• Proficient in English, oral and written and can converse with guests and fellow employees
• Experience on Bravo PMS is an advantage but not essential
• Fluency in additional languages (Korean, Japanese or Chinese) is desirable but not essential
Education or Qualification:
• Certification or qualification in Tourism is an advantage

Benefits

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