Job Description

* What You'll Do:

End User Support

• Provide Level 1 and Level 2 IT support to all employees.
• Resolve technical issues across hardware, software and Microsoft 365.
• Manage support requests through the Login ticketing platform.
• Maintain excellent customer service and communication throughout ticket resolution.

User & Device Management

• Configure, deploy and maintain laptops, desktops, monitors, mobile devices and peripherals.
• Manage user onboarding, offboarding and system access.
• Administer Microsoft 365 user accounts, security groups and licences.
• Manage devices using Microsoft Intune.
• Maintain accurate hardware asset registers and lifecycle records.

Microsoft 365 Administration

• Support Microsoft 365 applications including Outlook, Teams, SharePoint and OneDrive.
• Administer Microsoft Entra ID.
• Assist with permissions, authentication and identity management.
• Maintain user access based on company security policies.

Infrastructure & Office Technology

• Support office networking, printers and meeting room technology.
• Assist with VPN, firewall and connectivity troubleshooting.
• Coordinate procurement, warranty claims and replacement of IT equipment.
• Support office expansions and new office setup.

Cybersecurity & Compliance

• Monitor endpoint compliance and security posture.
• Assist with implementation of cybersecurity controls.
• Coordinate with external cybersecurity providers.
• Ensure compliance with company IT and cybersecurity policies.
• Support security awareness initiatives.

Process Improvement

• Develop and maintain technical documentation and Standard Operating Procedures.
• Identify opportunities to automate repetitive administrative tasks.
• Recommend technology improvements that increase efficiency and reduce operational risk.
• Contribute to continuous improvement initiatives across the business.

*What We Offer

• Competitive salary
• 100% salary during probation
• Full statutory benefits in compliance with Vietnamese labour law
• 13th month salary
• Private health insurance
• 5-day work week (Mon–Fri)
• Complimentary snacks, milk, and coffee available at the office
• Monthly birthday celebrations for employees
• Annual company retreat / team building trip 

Requirement(s)

• Strong experience supporting Windows desktop and laptop environments.
• Microsoft 365 Administration (Exchange, Teams, SharePoint).
• Microsoft Entra ID (Azure AD) administration.
• Intune device management and endpoint compliance.
• Active Directory, DNS, DHCP and Group Policy administration.
• Firewall, VPN and network troubleshooting experience.
• Experience with RMM and ticketing platforms.
• Hardware diagnostics, repair coordination and asset lifecycle management.
• Knowledge of cybersecurity best practices and endpoint protection.
• Understanding of backup, business continuity and disaster recovery principles.
• Strong communication and customer service skills
• Strong organisational and documentation skills.

Training Requirements

• Microsoft 365 Fundamentals (MS-900)
• Microsoft Endpoint Administrator (MD-102)
• CompTIA Security+ (Preferred)
• ITIL Foundation (Preferred)

Personal Attributes

• Professional and trustworthy.
• Customer-focused.
• Proactive and self-driven.
• Calm under pressure.
• Strong problem-solving ability.
• High attention to detail.
• Continuous learning mindset.
• Collaborative team player.
• Committed to maintaining confidentiality.

Benefits

• Competitive salary based on ability and experience.
• Social insurance based on the full salary
• Working Hours: Monday to Friday – Enjoy your weekends off!
• Inspiring Work Environment • Thrive in our state-of-the-art facilities, located in the dynamic and beautiful city of Da Nang, Vietnam.
• 13th month performance bonus, 14th-month salary bonus, annual performance appraisal
• Company's labor policy completely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Christmas break, Company trip, Team Building, Annual Anniversary, Holidays, etc.)
• Annual Health Check paid for and organized by MyTeam
• Premium Private Health Insurance provided by MyTeam
• Exciting leisure: sport and art events (English training class with in-house teacher, football club...)
• Monthly snack for staff, monthly meal allowance, have a clean spacious pantry
• Young and dynamic international working environment with modern equipment for staff
• Opportunities for Career Growth • Unlock your potential with ample opportunities for professional development and clear pathways for advancement.
• Supportive & Collaborative Team • Be part of a friendly, innovative team that champions creativity, teamwork, and a positive work culture.